Returns & Refunds
By processing your payment and completing your order you are accepting the following terms and conditions regarding returns/refunds.
- Dobinsons Spring & Suspension™ accept returns up to 30 days from date of invoice, provided that the product(s) are returned in their original packaging and are unused and in brand new condition. Product(s) must also be returned with proof of purchase paperwork (invoice).
- In order to obtain a refund the Client must first return the product or products at their own expense. Dobinsons Spring & Suspension™ will not pay for freight or costs incurred from returning goods. It is the responsibility of the Client to return the product via a Courier Company who provides a tracking service.
- Returns may incur an administration/restocking fee.
- Dobinsons Spring & Suspension™ does not accept returns on sale product(s).
- Our team will inspect the return upon arrival and reserve the right to refuse the return if it does not meet the return requirements listed above. If the product(s) is refused they will be returned at the client’s expense.
- Under no circumstances will Dobinsons Spring & Suspension™ refund the money before having received the product(s) back to the original store at which they were bought, or from the distributor location at which they were dispatched. You can find the store’s contact details on the invoice.
- Refunds take approximately 5-10 days and Dobinsons Spring & Suspension™ reserves the right to refund by any method available (Debit, Credit, Cheque, Credit Note) and will consider the Clients’ original method of payment as preferred method of refund. Refunded money may take approximately 5 - 10 days by credit card or direct deposit to occur.
- If you have any concerns regarding incorrect product(s), shortage, faulty (or lack of) products, please contact Dobinsons Spring & Suspension™ by email within 30 days of purchasing your chosen product or alternatively call the sales representative who assisted you.
- If you have any concerns regarding incorrect product(s), shortage, faulty (or lack of) products, please contact Dobinsons Spring & Suspension™ by email within 30 days of purchasing your chosen product or alternatively call the sales representative who assisted you.
Custom Ordered Product
Products custom made to Clients’ specifications, advise or drawings, including changing all or any specifications, are not refundable.
Returns & Refunds using Tabby
Tabby and similar financial service providers are payment solutions available through Dobinsons Spring Suspension™. Any return or refund request made through these services will only be processed once the request has been reviewed and approved by Dobinsons Spring Suspension™. The Client shall continue to pay any/all instalments as per the agreed payment schedule until the return or refund request has been approved by Dobinsons Spring & Suspension™. Upon approval of the return or refund request, Dobinsons Spring & Suspension™ will notify Tabby that the transaction has been cancelled or refunded. Tabby will then take the necessary steps in accordance with their policies and payment procedures and will communicate directly with the Client regarding any updates to their payment plan or refund status.
Exchange Products
To exchange your product for a similar product please contact Dobinsons Spring Suspension™ via email within 30 days of purchasing your chosen product.
